Privacy Policy

Last Updated: September 9, 2026

At DUALVEL, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you interact with our website and services.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Name
• Email address
• Phone number
• Company or organization name
• Information submitted through contact or enquiry forms
• Project requirements and business information
• Information you provide when communicating with us
• Website usage and technical information

We only seek to collect information that is reasonably necessary for the relevant purpose.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the technologies and services implemented on the website.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate location derived from technical information
• Date and time of website visits
• Website interaction and usage information

This information may be used to understand website performance, improve user experience, maintain security, and analyze website traffic.

3. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries and requests.
• Communicate with you about our services.
• Understand your project requirements.
• Prepare proposals, quotations, or project discussions.
• Provide and manage our services.
• Improve our website, products, and services.
• Maintain website security and prevent misuse.
• Analyze website performance and user interactions.
• Comply with applicable legal and regulatory requirements.
• Send relevant communications where permitted by applicable law.

4. Contact and Enquiry Forms

When you submit information through a contact, enquiry, or other form on our website, the information you provide may be used by DUALVEL to respond to your request and communicate with you regarding the relevant enquiry.

Please avoid submitting sensitive personal information through general enquiry forms unless specifically requested and appropriate.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website usage, improve performance, and support analytics or other website features.

Some cookies may be placed by third-party services that we use on our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.

6. Third-Party Services

We may use third-party services to support website functionality, analytics, communications, hosting, security, forms, marketing, payment processing, or other business operations.

These third parties may process information according to their own privacy policies and terms.

Where applicable, we encourage you to review the privacy policies of third-party services before providing information through their platforms.

7. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or through our website.

8. Sharing of Information

We do not sell your personal information.

We may share information where reasonably necessary with:

• Service providers working on our behalf.
• Technology and hosting providers.
• Analytics and communication service providers.
• Professional advisers where necessary.
• Government authorities or regulators where legally required.
• Other parties where disclosure is necessary to protect our rights, security, users, or business.

Any such sharing will be undertaken for legitimate business, operational, legal, or security purposes.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

The actual retention period may vary depending on the type and purpose of the information.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to request access, correction, updating, or deletion of certain information.

You may also have the right to withdraw consent where processing is based on consent, subject to applicable legal and contractual limitations.

To make a privacy-related request, please contact us using the contact details provided on our website.

11. Children’s Privacy

Our website and services are not intentionally directed toward children.

We do not knowingly seek to collect personal information from children through the website. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. External Websites

Our website may contain links to websites, platforms, or services operated by third parties.

This Privacy Policy does not apply to those external websites. We recommend reviewing the privacy policies of any third-party website you visit.

13. International Data Processing

Depending on the services and technology providers used by DUALVEL, your information may be processed or stored in locations outside your state or country.

Where applicable, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable laws.

Any updates will be published on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle privacy-related requests, please contact DUALVEL through the contact information available on our website.