Terms & Conditions

Last Updated: September 9, 2026

Welcome to DUALVEL. By accessing or using our website and services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or engaging with our services.

1. Acceptance of Terms

By accessing this website, submitting an enquiry, requesting a service, or otherwise interacting with DUALVEL, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

2. About Our Services

DUALVEL provides digital solutions and related services, which may include website design and development, e-commerce solutions, software development, digital strategy, digital marketing, maintenance, consulting, and other technology services.

The specific scope, deliverables, timelines, pricing, and responsibilities for a project will be determined separately through a proposal, quotation, statement of work, agreement, or other written communication.

3. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website in a way that violates applicable laws or regulations.
• Attempt to gain unauthorized access to the website, server, or related systems.
• Introduce malicious software, viruses, or harmful code.
• Copy, reproduce, modify, distribute, or exploit website content without permission.
• Use the website to submit false, misleading, fraudulent, or unlawful information.
• Interfere with the security, functionality, or normal operation of the website.

We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been violated.

4. Intellectual Property

Unless otherwise stated, all content available on this website, including text, graphics, logos, branding, images, designs, layouts, code, and other materials, is owned by or licensed to DUALVEL and is protected by applicable intellectual property laws.

You may not reproduce, republish, modify, distribute, sell, or commercially exploit our website content without prior written permission.

Project-specific intellectual property rights will be governed by the terms agreed upon between DUALVEL and the client.

5. Client Responsibilities

Clients are responsible for providing accurate information, content, materials, credentials, approvals, and feedback required for the successful completion of a project.

Delays caused by missing information, delayed approvals, changes in requirements, or other client-side dependencies may affect project timelines and delivery dates.

Clients must also ensure that any materials they provide to DUALVEL do not infringe the intellectual property, privacy, or other legal rights of third parties.

6. Project Scope and Changes

Work will be performed according to the agreed project scope.

Requests that fall outside the original scope may be treated as additional work and may involve additional costs and delivery time. Any significant changes to project requirements may require separate approval before implementation.

7. Payments and Fees

Project fees, payment schedules, deposits, milestones, taxes, and other applicable charges will be communicated through the relevant proposal, quotation, invoice, or agreement.

Unless otherwise agreed in writing, DUALVEL may pause work or withhold project deliverables where required payments are overdue.

8. Third-Party Services

Some projects may depend on third-party platforms, plugins, APIs, hosting providers, payment gateways, software, integrations, or other external services.

DUALVEL is not responsible for outages, pricing changes, security incidents, policy changes, limitations, or other issues caused by third-party providers.

9. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, security updates, technical changes, or other operational reasons.

10. Information on the Website

We make reasonable efforts to keep the information on our website accurate and up to date. However, website content is provided for general informational purposes and may contain errors, omissions, or information that becomes outdated.

We reserve the right to update, change, or remove website content at any time without prior notice.

11. Limitation of Liability

To the maximum extent permitted by applicable law, DUALVEL will not be liable for indirect, incidental, consequential, special, or loss-related damages arising from the use of our website or services.

This may include loss of profits, revenue, business opportunities, data, or anticipated savings.

Nothing in these terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

12. Confidentiality

We respect the confidentiality of information shared with us during a project.

Where applicable, confidentiality obligations may also be governed by a separate agreement between DUALVEL and the client.

13. Termination

We may suspend or terminate access to our website or services where necessary, including where a user violates these Terms & Conditions or engages in unlawful, fraudulent, abusive, or harmful activity.

Termination of a project or service may also be governed by the applicable client agreement.

14. External Links

Our website may contain links to third-party websites or services. These links are provided for convenience or informational purposes.

DUALVEL does not control or endorse third-party websites and is not responsible for their content, availability, security, or privacy practices.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Updated terms will be published on this page along with the revised “Last Updated” date.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these terms or our services shall be subject to the jurisdiction of the applicable courts in India, unless otherwise agreed in writing.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.